Thank you for visiting our website and shopping with Yamaha.
In this policy references to ‘Yamaha’ or ‘us’ or ‘we’ or ‘our’ means Yamaha Motor New Zealand Limited. This policy applies to all purchases made online through Yamaha's Web Shop.
This policy is to be read in conjunction with our Website & Web Shop Terms and Conditions of Use and our Terms and Conditions of Purchase.
DELIVERY PROCESSING TIME
We only deliver products within New Zealand.
We will endeavour to dispatch all orders as soon as possible with our orders processed within 2-3 days (orders are not shipped or delivered on weekends or public holidays). Processing orders and arranging delivery is carried out between Monday and Friday every week but not on weekends or public holidays.
When possible, all orders placed before 2pm on Monday to Friday are dispatched on the SAME DAY. However, if we are experiencing a high volume of orders due to sales or peak trading period, deliveries may be delayed by 1 - 2 days, so please allow for additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you by email or telephone.
We may also experience delays in processing orders during sales or peak trading periods. Please keep this in mind if you are purchasing products for a special occasion. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Certain products like oils, fluids and gas charged shock absorbers are unable to travel by air and will be shipped via road. In this case please allow extra time for your order to arrive.
There may be instances when products purchased are sold out or unavailable on the same day of purchase. If a product is unavailable, please contact your nearest preferred Yamaha dealer for more information on availability. We reserve the right to cancel any order for any reason, including due to unavailability.
Although express services are fast, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally carriers experience delays and as much as we don’t like it, they are out of our control. To the maximum extent permitted by law, we do not accept any liability for delays and you agree to release us from all liability arising out of any delay in shipping and delivering an order.
We offer our customers nation-wide FREE SHIPPING* on accessories** for each order over $200. We use New Zealand Post E-parcel for most of our shipping and Startrack Express or Couriers Please, on occasion for bulky items.
Power Product units are charged at a flat rate shipping fee, per unit. The flat rate is dependent on the size of the unit and is applied to the cart at the same time the unit is added to the cart.
The shipping charges for your order will be calculated and displayed at checkout.
*Free shipping is only available to customers who have spent over $200.00 in one transaction. Customers must reside in New Zealand to be eligible.
**Only valid for accessory items, Power Product units are exempt from FREE SHIPPING.
Please note that Power Product units and accessories, of any kind, are unable to be processed in the same online order. These must be purchased separately and will each have their own associated shipping costs.
SHIPMENT TO STREET ADDRESS
Please ensure that your shipping address street details in My Account and at Check Out are correct as we have to pay to have the parcel returned to us when you have supplied the incorrect information. In this event, we will charge you the shipping costs to re-post.
Please also note that Yamaha’s Web Shop does not ship to P.O. Box addresses within New Zealand.
SHIPMENT CONFIRMATION & ORDER TRACKING
You can check the status of your order and track any dispatched consignments from "My Account" (you will receive a shipment confirmation email once your order has shipped containing your tracking number). The tracking number will be active within 24 hours.
Your order requires a signature on delivery. If no one is available to sign for the order, it will be transferred to the local post depot for your collection.
DANGEROUS GOODS DECLARATION
Yamaha’s Web Shop has recently taken the initiative to submit all necessary paperwork with regards to the transportation of dangerous goods. We are the first online retailer in New Zealand to comply with these regulations to ensure the safe handling of potentially hazardous items on their journey to your door.
Products considered as dangerous goods consist of lubricants, oils, some cleaning agents and aerosols ('Dangerous Goods').
Depending on the size of the order, we may split the Dangerous Goods and send them separately. This process does not slow the order handling time at Yamaha’s Web Shop, however in some cases, the shipping carrier may take a little longer to deliver your order to you.
All orders can still be tracked using the shipping information which is emailed to you when your order is dispatched. Unfortunately, we cannot accept returns or exchanges of Dangerous Goods items as all necessary paperwork does not cover return freight unless the delivery is subject to New Zealand consumer laws. If you would like any further information, please do not hesitate to contact our friendly customer service team.
If when you receive your order it is damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged products and take photographs before filing a claim.
Should you wish to return an order, login to "My Account", find your order and click the “Return” link. Please see our Returns and Exchange Policy for more information. Please be advised that our online warehouse is not open to the public and parcels cannot be dropped off.
If you have any questions, comments or queries please feel free to email us at firstname.lastname@example.org, or call us on 09 265 6500, or refer to our other policies/terms and conditions on this website.
Last updated January 2019
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